Transaction Center Processing Analyst

Transaction Center Processing Analyst
US - IL - Chicago

Overview:
  • Transaction Center Processing Analyst in Chicago, IL
  • 12 month contract
Responsibilities/Requirements:
  • Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation 
  • Support the Transaction Center Lead and Processing Specialist Manager in the implementation of governance policies and procedures to ensure transactions are in adherence to client established guidelines and business processes 
  • Collaborate closely with various levels within the MyP&O organization to resolve escalated issues and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence 
  • Demonstrate customer partnership through resolution ownership and anticipating needs 
  • Understand business requirements in an effort to provide accurate processing of data changes in a timely manner with accuracy 
  • Develop and maintain working knowledge of guidelines, business processes and systems 
Context and Scope 
Operational Execution 
  • Provide quality mass and self-service transactional, administrative and support services for in-scope functional areas through various intake channels in accordance to establish guidelines and business processes 
  • Verify data completeness required to process manual personal associate and organizational transactions 
  • Log queries and updates, create tickets and ensure closure of tickets 
  • Proactively follow-up on requests not immediately completed and retain ownership of requests 
  • Understand scope of services and to whom complex requests and inquiries should be escalated to for support 
  • Adhere to established processing guidelines and business processes when performing requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service 
  • Continuously identify areas of improvement and communicate suggestions to managers as appropriate 
  • Provide informal guidance, support and coaching to newer team members.

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