Technical Application Support Specialist
US - FL - Tampa
- Technical Application Support Specialist in Tampa, FL
- 6 month contract
- Performs troubleshooting at the application level.
- Using prior developer expertise, the candidate will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
- Individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.
- At least 2 years prior experience with troubleshooting at the application level.
- Working knowledge of the specific technology/tools/applications relevant to both the particular focus area and to a customer service environment.
- Excellent verbal and written communications and ability to interact with all levels of the organization.
- Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline.
- Microsoft Windows IIS, .NET experience a plus
- Basic SQL query writing a plus
- Working understanding of ITIL processes
- Excellent customer service skills