Team Leader I (Deskside)

Team Leader I (Deskside)
US - MI - Livonia

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • Manage team of 17 DS technicians across 15 North America locations

  • Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition

  • Ensuring each Technician meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance

  • Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned

  • Working with the Recruiting Department in hiring qualified candidates

  • Creating a cohesive team environment through consistent management

  • Quality monitoring

  • May provide workforce management

  • Work with the ZF customer present detailed reporting on project status

  • Work with Commercial team to deliver monthly billing information

What do you need to succeed?

  • High school diploma or equivalent required
  • Good interpersonal skills
  • Excellent attention to detail
  • Good organization skills
  • Attendance and schedule adherence are requirements of this position
  • Relevant industry knowledge
  • May require additional project-specific training
  • Very good verbal English communication
  • Very good written English communication

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:

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