Trainer II

Trainer II
US - MI - Southfield

Job Responsibilities:

  • Provide call monitoring as well as quality and ticket auditing
  • Provide reporting/metric analysis
  • Act as interface between the client and Stefanini during launches
  • Recommend and implement changes to operational processes and practices
  • Research best practices to be utilized by project
  • Assist with the launching of new projects

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • 1-3 years of experience
  • Prior helpdesk experience
  • Effective communication skills
  • Excellent organization skills
  • Knowledgeable in project launches
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training

Level of Knowledge, Skills, and Authority

  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization

  • May develop advanced skills using tools and equipment appropriate for the position or specialization

  • Using established procedures and working under immediate supervision, performs assigned tasks

  • Work is routine and instructions are usually detailed

  • Resolves routine questions and problems, and refers more complex issues to higher levels

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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