Network Analyst level III

Network Analyst level III
US - TX - The Woodlands

Job Description
· Provide Level 4 support consistent with Network data and voice support models. 
· Maintain a working knowledge of: o Network data (Cisco/Juniper routing, switching, WAN/LAN protocols) 
o Voice technologies (Legacy PBX, Cisco, MS Lync) 
o Network Services Internal Processes. 
· Maintain operations reliability 
o Plan network changes 
o Resolve network problems 
o Participate in review meetings as required to support network implementation activities 
o Provide recovery and restoration of the network in event of a disaster or major incident 
· Security and Controls 
o Comply and contribute to completing Security and Controls process regarding Network data and voice technologies 

Qualification/Skills Required: 
· University degree with emphasis in Computer Information Systems, Information Technology, Network or a closely related field with course work in technology-related subjects 
· Require CCNP certificate or equivalent
Data/Voice certification e.g. CCNA, CCNP, JNCIA, Cisco Voice 
· General network (data and voice) knowledge 
· General network knowledge (Cisco/Juniper): 
o LAN and WAN network equipment and environments, analysis, routing, and switching 
o OSI Model, TCP/IP, DNS, DHCP 
o Network management and protocol analysis 
o VSAT, Wide Area VLAN, MAN, MPLS/IPVPN technology , QoS features, Wireless LAN technology 
o Voice knowledge; IPT, VoIP technology, Cisco VoIP 
· Good written and oral communication skills; ability to discuss technical issues with all levels of personnel globally 
· Strong, self-initiative and self-motivated 
· Flexibility in schedule for working with a global team 
· Strong problem solving and analytical skills with a diversified skill set 
· Strong work ethic, interpersonal and team-building orientations 
· Adaptability to time pressures & changing priorities 
· Good customer service skills 
· Process oriented 
- Networking tools competency - NNM, BMC suits, Loglogic, Netscout

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