US - Remote - Remote
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
You will be responsible for providing remote administration of SCCM, QA testing of new applications, patching, imaging, coordination of rollout and project schedules, and provide indepth troubleshooting for escalations from our desktop and field support teams.
•Support Microsoft System Center Suite
•Knowledgeable of Microsoft products and services
•Implementation of hardware and software
•Monitor the performance of systems
•Train and mentor less-experienced team members
•Develop and execute on enterprise workstation imaging / deployment methodology
•Develop and execute on plan for increasing overall desktop platform optimization and standardization
•Ensure correct use and maintenance of the Microsoft System Center Suite
•Create and manage application deployment objects for new and existing software
•Establish and maintain self-provisioning pool of applications Manage deployment of all patches, critical updates and service packs on a timely basis
•Maintain ongoing communications with support teams regarding application issue resolution and general workstation management
•Support work with key platform vendors to resolve issues as well as platform strategy development
•Coordinate applications release with Software Solutions and QA teams and business owners
•Coordinate release of patches/critical updates and service packs
•Provide technical assistance to support groups as needed
•Monitor helpdesk queue to ensure issues are resolved in a timely manner or to SLA
•Monitor Microsoft System Center Suite health and mitigate identified problems
•Report any problems not resolved, or which may cause degradation in meeting SLA
•Provide mentoring, guidance and professional development support to others on staff when needed
•Work on special projects as needed
•Provide back-up infrastructure support as needed
What do you need to succeed?
•Associates' degree in area of specialty
•3+ years of experience in supporting Microsoft environments or in a related area
•Prefer ITIL and Administering and Deploying System Center 2012 Configuration Manager Certifications
•Familiar with standard concepts, practices, and procedures within appropriate field
•Attendance and schedule adherence are requirements of this position
•Experience implementing/managing Microsoft desktop management platform, imaging, software deployment and related technologies
•Direct experience supporting Microsoft System Center Suite
•Intermediate to Expert knowledge of Microsoft Desktop Operating Systems
What you’ll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we’re different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
- Open floor plan environment where collaboration is highly encouraged!
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
This position is can be staffed remotely from anywhere in the US.