IT Services Onsite Delivery & Support Network Technician

IT Services Onsite Delivery & Support Network Technician
US - PA - Macungie

Main Technical Responsibilities

  • Performs the most complex testing / analysis of all elements of network facilities. 
  • Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.
  • Proficient in Cisco Wired and Wireless LAN equipment and technologies
  • Proficient in troubleshooting wireless hand scanners and printer connectivity especially in industrial environments
  • Proficient in managing the change process in a production facility
  • Provides project implementation support to meet business objectives.
  • Provides support and resolution for escalated communications problems.
  • Follows company guidelines and procedures for trouble resolution and work effort reporting.
  • Apply knowledge of Cisco data switches to activate new ports and to troubleshoot connectivity.
  • Proficient understanding of Cisco switching and routing.
  • Assist in building phones on Cisco switches.
  • Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware).
  • Taking ownership and driving resolutions to insure customer satisfaction.
  • Works well within a team environment

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