IT Business Analyst

IT Business Analyst
US - FL - Tampa

Overview:
  • IT Business Analyst in Tampa, FL
  • 12 month contract
Responsibilities:
  • Manages the deployment of Salesforce CRM applications to support NIS. 
  • Supports development fine tuning, data loading, testing and troubleshooting for overall tool implementation.
  • Assesses and advises on changes, adaptions, alteration to enable the Salesforce tool to better support NIS program. Develops business process dashboards and associated metrics reports for implementation in conjunction with tool deployment.
  • Assists in training staff on finer points of using Salesforce to support their lines of effort.
  • Troubleshoots various issues and address with project lead and Salesforce support team.
Requirements:
  • Data Management and Reporting experience (Nice to have)
  • Einstein (Nice to have)
  • Salesforce certification is a plus
  • Must have experience with user adoption

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