Helpdesk Technician / IT Service Desk Technician / Call Center Technician

Helpdesk Technician / IT Service Desk Technician / Call Center Technician
US - MI - Southfield or Detroit

If you have any help desk / call center, computer troubleshooting experience, and outstanding customer services skills, we would love to hear from you! Multiple openings due to growth! 

We are looking for Helpdesk Technician / IT Service Desk Technician / IT Support Technician / Call Center Technician to join our growing team in Southfield or Detroit!  The current available opportunities are:

Detroit, MI - start date of 4/8 and 4/27 (parking is paid by the employer/client)

Full time Helpdesk Technicians (English only)

Full time Bilingual Technicians (Spanish / English)

Southfield, MI - start date of 4/13 and ongoing

Full time Helpdesk Technicians (English only)

Full time Bilingual Technicians (Portuguese / English)

Who We Are:

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User  Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • Provide professional end-user support via telephone, email or web submits
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly

What do you need to succeed?

  • High school diploma or equivalent required
  • Prior Tier I help desk experience
  • Requires excellent customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment 
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
  • Open floor plan environment where collaboration is highly encouraged!

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:   https://www.youtube.com/watch?v=j8O37KNINdY

Apply Now

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