Helpdesk Technician I

Helpdesk Technician I
US - MI - Southfield

Job Responsibilities:

  • Provide professional end-user support via telephone, email , Chat or web submits
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly
  • Exceptional Customer Service Skills
  • VPN troubleshooting

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • ServiceNow
  • Active Directory knowledge
  • Microsoft Office / O365
  • Browser troubleshooting, specifically Chrome
  • SCCM
  • MAC Troubleshooting
  • Mobility
  • Adobe
  • Cisco WebEx
  • 0-1 year’s relevant experience
  • Requires excellent customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training.   Provide necessary support as part of client’s contract and purchase order renewal function
  •  Availability to work 24/7 shifts
  • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
  • Exercises judgment within defined guidelines and practices to determine appropriate action

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