Helpdesk Technician I

Helpdesk Technician I
US - MI - Southfield

Job Responsibilities:

  • Provide professional end-user support via telephone, email , Chat or web submits
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly
  • Exceptional Customer Service Skills
  • VPN troubleshooting

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • ServiceNow
  • Active Directory knowledge
  • Microsoft Office / O365
  • Browser troubleshooting, specifically Chrome
  • SCCM
  • MAC Troubleshooting
  • Mobility
  • Adobe
  • Cisco WebEx
  • 0-1 year’s relevant experience
  • Requires excellent customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training.   Provide necessary support as part of client’s contract and purchase order renewal function
  •  Availability to work 24/7 shifts
  • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
  • Exercises judgment within defined guidelines and practices to determine appropriate action

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Apply Now
© 2017 Stefanini

Not the right opportunity?

Connect with our recruiters