Helpdesk Technician I

Helpdesk Technician I
US - MI - Southfield


Job Responsibilities:

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Skills, Licenses, Knowledge, Education and Training Requirements:

High school diploma or equivalent required

1 year+ relevant experience

Requires high level customer service skills for this position

Experience in web based applications

Solid foundation of Personal Computer experience

Experience with desktop operating systems including Windows 7, 8 and 10

Overall knowledge of desktop productivity products

Ability to work in a team environment

Ability to work efficiently under pressure

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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