Helpdesk Technician I (Bilingual)

Helpdesk Technician I (Bilingual)
US - IA - Davenport

Job Responsibilities:

  • Assist users verbally and written in Portuguese
  • Provide professional end-user support via telephone, email or Chat message
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • Proficient in Portuguese and English languages
  • Requires excellent communication and customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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