Helpdesk Technician I (Bilingual)

Helpdesk Technician I (Bilingual)
US - MI - Southfield

Job Responsibilities:

  • Provide professional end-user support via telephone, email or web submits

  • Provide restorative or maintenance actions to resolve end-user problems

  • Responds to end-user problems based on standard procedures

  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately

  • May be responsible for ensuring systems are configured properly

    Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required

  • Prior Tier I help desk experience

  • Requires excellent customer service skills

  • Solid foundation of Personal Computer experience

  • Troubleshooting capability

  • Overall knowledge of desktop productivity products

  • Ability to work in a team environment

  • Proven ability to remain flexible in a changing environment

  • Attendance and schedule adherence are requirements of this position

  • May require additional project-specific training

English  & Spanish position. Schedule 9am-6pm.

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