Help Desk Analyst III (Multiple Locations)
US - MA - Waltham, MA | Fredonia, NY
- Help Desk Analyst in either of the following locations: Waltham, MA | Fredonia, NY
- 6 month contract
- Pay range: $25-30/HR (Negotiable)
- Providing immediate walk-up support to internal employees.
- Fredonia, NY candidates must have a valid driver’s license and access to a car.
- Provide White-Glove concierge level customer experience supporting internal employees directly.
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
- Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
- Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
- Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
- Experience supporting mobile devices (IPhones, IPads, etc)
- Working knowledge of Active Directory and basic AD administration
- Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus
- Working knowledge of video collaboration tools (Video Conferencing, Webex)