Help Desk Analyst III (Multiple Locations)

Help Desk Analyst III (Multiple Locations)
US - MA - Waltham, MA | Fredonia, NY

Overview:
  • Help Desk Analyst in either of the following locations: Waltham, MA | Fredonia, NY
  • 6 month contract
  • Pay range: $25-30/HR (Negotiable)
  • Providing immediate walk-up support to internal employees.
  • Fredonia, NY candidates must have a valid driver’s license and access to a car.
Responsibilities:
  • Provide White-Glove concierge level customer experience supporting internal employees directly. 
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment. 
Requirements:
  • Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc) 
  • Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity. 
  • Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc 
  • Experience supporting mobile devices (IPhones, IPads, etc) 
  • Working knowledge of Active Directory and basic AD administration 
  • Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus 
  • Working knowledge of video collaboration tools (Video Conferencing, Webex) 

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