FSS / Lenel OnGuard Application Support
US - TX - Spring
Job Title: FSS Analyst
Job Description (General Overview of the Role): This person will be supporting the Lenel Onguard application base tickets. Must have deep understanding of Lenel Onguard, field device hardware (Cameras, badge readers, Panels, badge printers),
Job Responsibilities (Day to Day Activities of the Role): Work Lenel Base ticket load to free up other team resources to focus more on project.
Primary Tasks and Responsibilities: Solve Various Lenel issues on the server, client and application side. Keep productions systems stable, answer one off questions as needed about configuration of the Lenel application or related hardware
-Soft Skills: Customer friendly, well spoken, ability to handle large load. Ability to work in an enterprise ticketing system
-Technical Skills: Lenel Onguard a must, Genetec familiarity helpful. Windows client/server understanding.
Desired Skills or Experience: 5-10 years experience working with Lenel onguard, 2 years in an enterprise type environment.