Desktop Support III

Desktop Support III
US - NY - Hicksville

  • Provide third and fourth level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management 
  • Update and monitor tickets via Service Now as needed
  • Provide routine problem reporting and recommendations to management for highly specific incidents, not normal help desk calls
  • Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures for testing and detailed incident management, and testing of OS builds 
  • Configuration and deployment of new desktop and laptop systems 
  • Troubleshoot and resolve hardware, software, and printing issues as they occur 
  • Assist IT related projects 
  • Provide new hardware/software for users as approved, assist in asset tag control and inventory management 
  • Install, configure, move, and retire PC equipment as needed
  • Coordinate and collaborate effectively with technical teams and management staff
  • Establish and maintain good working relationship with clients 
  • Level III: 5-10+ years experience (or equivalent skill) 
  • Bachelor’s degree in Computer Science, Engineering, MIS, CIS, or a related discipline 
  • Knowledge of computer hardware, Lenovo desktop and laptop helpful 
  • Proficient in Office 2003, 2007 and 2010 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users, AD and GPO is very helpful. 
  • Excellent oral and written communication skills are required in order to provide appropriate client support and interaction 
  • Ability to work independently and with little supervision

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