Deskside Technician

Deskside Technician
US - NY - Midtown Manhattan

Required Skills/Knowledge:
  • Must have strong written, verbal and interpersonal skills.  Solid pro-active task management and follow-up skills are a plus
  • Strong PC/MAC/Mobile technical skills, including hardware and software configurations:
  • Hardware/Software/AV support: MAC/PC - Desktops, Laptops, Mobile Devices, Printers, Network Devices and Cabling, as well as large assortment of non-standard accessories, such as Proxima’s, AV support, etc.
  • Strong software skills, inclusive of installation, troubleshooting and problem resolution utilizing mixed resources.
Included would be:
  • Microsoft Office Suite 2010/2016 (Word, Excel and PowerPoint)
  • Microsoft Outlook
  • Symantec
  • Windows 10
  • OS installation of MS Windows 10 and MAC OS X (Mandatory)
  • Working knowledge of strong level network troubleshooting and equipment.  Strong set should include A/V equipment, cabling, and provide ‘White Glove’ customer service.
  • Must be able to carry a smart phone and respond promptly to requests for assistance they will not be in afterhours and weekend rotation
Experience Needed:
  • 3-5 years prior 2nd level of IT desktop support industry experience.
Educational Background Preferred:
  • B.B.A or B.S degree
  • Other relevant technical certifications 

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