Deskside Technician II

Deskside Technician II
US - MI - Livonia

The Deskside/Field Service Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Job Responsibilities

  • Providing installation and upgrading services of hardware and software
  • Implementation of virus detection and eradication procedures
  • Diagnosing end user system failures and implementing repair solutions
  • Diagnosing printer and other peripheral device failures and implementing repair solutions
  • Troubleshooting network devices in order to ensure connectivity from the PC to the network
  • Configuration and troubleshooting of mobile devices, PDA's and Tablets
  • Setup and troubleshoot audio/video equipment such as projectors and video conference equipment
  • Inventory Control
  • Validate all tickets from third party companies, making sure that the request was solved
  • May need to be available for On-Call Rotation
  • May need to be available to provide support at other client locations as needed

Skills/Experience Required:

  • Deskside experience including the ability to troubleshoot/repair printers, desktops and laptops
  • Experience supporting a Citrix thin client environment
  • Must have experience and/or training in LAN, WAN and wireless network support
  • Demonstrated troubleshooting capabilities
  • Ability to communicate technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Solid documentation skills
  • Ability to complete assignments with minimal supervision
  • Ability to search internally/externally for support information
  • Team and customer oriented
  • Attendance and schedule adherence is a requirement of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds, engaging in labor related duties related to connecting computer equipment and climbing up and down stairs and ladders

The candidate must possess the following skill set:

  • 3+ years corporate desk side support experience with strong emphasis supporting Windows XP, Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Dell PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2007 client and Microsoft O365
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills

It would be preferred if the candidate possessed the following skill set:

  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Altiris, and PC Anywhere

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Stefanini is a drug free workplace. We reserve the right to require drug and alcohol testing as a condition for employment.

All persons shall have the opportunity to be considered for employment without regard to their race, color, national origin or ancestry, age handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws.

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