Deskside Technician II

Deskside Technician II
US - KS - Overland Park

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide onsite support for IT equipment in large corporate environment

•             Support from the wall jack to chair, including Windows 7/10 OS’ for desktops and laptops

•             Support for mobile devices, printers, scanners, wireless, and Cisco IP phones

•             IMAC/D Support – IT equipment Install/Move/Add/Change and Disposal

•             Research and troubleshoot problems

•             Track and resolve customer incidents and requests through the client's ticketing tool

•             Backup, restoration, and migration of user data

•             Maintain system configurations and documentation

•             Maintain repairs, spare parts, and components

•             Inventory management of IT assets including asset auditing

•             May provide Executive support

•             May need to be available to provide support at other client locations as needed

•             Provide Smart Hands support with networking, server, and telecommunications technologies

•             Various other tasks associated with Deskside Support services

•             Other duties as assigned

What do you need to succeed?

Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

•             Able to uphold a positive attitude at all times, even under stressful conditions

•             Experience supporting remote facilities and users

•             Excellent verbal and written communication skills

•             High level of professionalism and strong personal interaction skills

•             Ability to perform in-depth research and troubleshooting for complex technical issues

•             Ability to prioritize and complete all work tasks with minimal supervision

•             Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

•             Ability and willingness to learn new technologies

•             High School Diploma (required)

•             Deskside / Desktop / End User Computer experience, ideally in a corporate environment

•             Proven ability to handle challenging, rapid-response user support

•             Proven ability to balance, prioritize and organize multiple tasks

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:

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