Deskside Technician I

Deskside Technician I
US - OH - Marysville, OH


Deskside Tech/Lease Renewal Technician

Primary responsibilities include but are not limited to:
 -Production Support—utilize the high severity process in order to keep assembly lines running

 -Providing installation and upgrading services of hardware and software

 -Replacing PCs/Docking Stations/Network setups

 -Staging/Backing-up Computers
- Diagnosing end user system failures and implementing repair solutions
- Diagnosing printer and other peripheral device failures and implementing repair solutions
- Troubleshooting network devices in order to ensure connectivity from the PC to the network
- Setup and troubleshooting audio/video equipment such as projectors and video conference


Required qualifications include:

 -Two to three years of deskside experience including the ability to fix printers, desktops and laptops
 -Excellent troubleshooting capability:

 -Familiar with IPCONFIG and all its switches

 -Experience in using troubleshooting tools such as IPCONFIG, and all of its switches

 -Must be available to supplement plant shifts

 -A+ certification required (within 90 days of employment)

Other Qualifications
- Wired and wireless network experience
- Excellent history of responding to service requests and trouble incidents

-Ability to communicate technical information to non-technical audiences
- Excellent verbal and written communication skills
- Solid documentation skills
- Ability to complete assignments with minimal supervision
- Ability to search internally/externally for support information
- Team and customer-oriented attitude
- Excellent attendance and schedule adherence history
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift up to 50 lbs. when moving electronic equipment.  All lifts over 25 lbs. require two or

 more employees to perform the task

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