Deskside Technician I

Deskside Technician I
US - MI - Northville

Who we are:

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment, providing IT Desktop support to end-users at the corporate headquarters.

What will you do?

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Providing installation and upgrading services of hardware and software
  • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

What do you need to succeed?

  • High school diploma or equivalent required
  • Professional and executive level support experience
  • 4-6 years of relevant experience
  • 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Altiris, and PC Anywhere

What you’ll get:

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we’re different:

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making!

Take a look for yourself!

Here's one of our own, talking about the culture, space and growth opportunities:

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