Deskside Technician I

Deskside Technician I
US - CA - San Dimas

What Will You Do?

Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. 

Developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on the-job experience. Typically acts as a lead, coordinating the work of others, but not a supervisor.

Provide hardware/software support services to onsite client including break/fix

  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Providing installation and upgrading services of hardware and software 
  • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs

Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

What Do You Need To Succeed?

High school diploma or equivalent required. Typically requires a minimum of 4 - 6 years of related experience.

  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information to non-technical audiences 
  • Excellent verbal and written communication skills 
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information 
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
  •  Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization
  • Using established procedures and working under immediate supervision, performs assigned tasks
  • Work is routine and instructions are usually detailed

Resolves routine questions and problems, and refers more complex issues to higher levels

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