Deskside Technician I

Deskside Technician I
US - MI - Dearborn

Job Description
We are looking for customer-oriented IT professionals who will provide professional end-user support via telephone, email, field or web submits. This resource will provide restorative or maintenance actions to resolve end-user problems, and responds to end-user problems based on standard procedures. Tracks incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly.
Job Requirements
Position details / Required qualifications:  
Good understanding and knowledge of:
• Windows 7 & 10
• Active Directory
• MS Office Suite 2016 with expertise in Excel, Word, PowerPoint
• MS Outlook
• Laptop Support
• Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.)
• Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.)
• Malware removal

Additional required Qualifications: 
• High school diploma or equivalent required
• 1-2 year relevant experience
• Previous experience in a helpdesk environment is an asset
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation
• Must possess concrete customer service skills

Preferred Qualifications: 
• Excellent oral and written English skills
• Ability to communicate with all levels of the organization
• Ability to work efficiently under stress
• Must be flexible and willing to adapt quickly due to priority changes
• Ability to work both independently and in a team-oriented environment

Interested applicants, may call us at (248) 936-0638 for faster application processing. 

Apply Now
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