Deskside Technician I

Deskside Technician I
US - OR - Beaverton

Deskside Technician I 

Responsibilities include, but are not limited to:

  • Supporting IT equipment in large corporate environment
  • IMAC Support – IT equipment Install/Move/Add/Change
  • Track and resolve customer incidents and requests through the ServiceNow ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows and MAC devices
  • Restoration and migration of user data
  • Shipping, receiving and disposal of IT equipment
  • Smart Hands support to assist other support groups such as networking, server and telecommunication teams
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Video Conference room equipment support and meeting support
  • Execute and follow appropriate KB articles
  • Special event support including potential afterhours support requirements
  • VIP support

Required Qualifications include:

  • Windows and MAC hardware and software troubleshooting skills and experience
  • Excellent verbal and written communication skills
  • Ability to do in-depth research and troubleshooting for complex technical issues
  • Ability to complete all work tasks with minimal supervision
  • Ability to work in an on-call rotation
  • Strong customer service experience in a corporate environment
  • Excellent time management skills to prioritize workload
  • Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
  • Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufactures: Apple, Lenovo, Dell, HP. 
  • High level of professionalism and strong personal interaction skills
  • High level of flexibility and the ability to positively respond to changes in work requirements
  • Ability to operate and communicate effectively while under pressure is essential
  • Ability to communicate and interact with both technical and non-technical customers
  • Good technical writing skills and a willingness to document all work performed
  • Ability and willingness to learn new technologies
  • Willingness and skills necessary to determine the solution & root cause of issue

Required Minimum Education:

  • High School Diploma (required)
  • Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

  • A Minimum of 3 years of experience in a related field

Preferred Certifications:

  • Comp TIA A+
  • MCDST – Microsoft Certified Desktop Support Technician
  • ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
  • MCSA – Windows 10

Apply Now
© 2017 Stefanini | Powered by Adverto Inc.

Not the right opportunity?

Connect with our recruiters