Deskside Technician I

Deskside Technician I
US - IN - Indianapolis

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Primary responsibilities include but are not limited to:

• Providing installation and upgrading services of hardware and software

• Implementation of virus detection and eradication procedures

• Diagnosing end user system failures and implementing repair solutions

• Diagnosing printer and other peripheral device failures and implementing repair solutions

• Troubleshooting network devices in order to ensure connectivity from the PC to the network

• Configuration and troubleshooting of mobile devices, PDA’s and Tablets

• Setup and troubleshoot audio/video equipment such as projectors and video conference equipment

• May need to be available for On-Call Rotation

• May need to be available to provide support at other client locations as needed

Qualified candidates must have experience in the following:

• Two+ years of deskside experience including the ability to troubleshoot/repair printers, desktops and laptops

• Must have experience and/or training in LAN, WAN and wireless network support

• Demonstrated troubleshooting capabilities

• Ability to communicate technical information to non-technical audiences

• Excellent verbal and written communication skills

• Solid documentation skills

• Ability to complete assignments with minimal supervision

• Ability to search internally/externally for support information

• Team and customer oriented

• Attendance and schedule adherence is a requirement of this position

• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds, engaging in labor related duties related to connecting computer equipment and climbing up and down stairs and ladders.

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