Deskside Technician I

Deskside Technician I
US - TX - Irving

The Deskside Technician will perform computer deployment work onsite at our client facility.  The Technician will have the opportunity to be involved in all facets of the deployment life cycle to include receiving, imaging, deployment, training, Onboarding/Offboarding and disposal. 

Job Responsibilities:

  • Image and build PCs and MAC's for deployment
  • Deployment of computers, peripherals, monitors, cables, locks and etc.
  • Works closely with the IMAC Coordinator,Team Leads, client and Deskside Technicians
  • Migration of user data
  • Installation of commercial and client proprietary software
  • Maintain ticket and asset management documentation
  • End user new hire orientation and troubleshooting
  • Meet all build and deployment deadlines as well as SLA's
  • Administrative tasks with emphasis on ticket handling, shipping tracking, and email communications
  • Disposal of old equipment, Disk sanitization
  • Other duties assigned by management

Skills, Licenses, Knowledge, Education and Training Requirements:

  • 1-3 years of applicable experience
  • Experience imaging and configuring PCs and Macintosh laptops
  • Basic computer troubleshooting skills
  • Experience and/or knowledge of setting up and configuring VPN Clients
  • Shipping/Receiving Experience
  • Deskside support experience a plus
  • Excellent customer service skills
  • Strong background in Windows Operating Systems with emphasis on Windows 7 and 10, and MAC
  • Basic MS Office knowledge
  • Ability to work in a team environment
  • Must be a self-starter
  • Ability to manage time effectively
  • Ability to effectively communicate technical information to a non-technical audience
  • Ability to follow written and verbal instruction
  • Ability to walk, bend, and lift equipment up to 50 pounds, and engage in labor related duties of connecting computer equipment
  • Attendance and schedule adherence are requirements of this position
  • Has excellent attention to detail

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Stefanini  is a drug free workplace. We reserve the right to require drug and alcohol testing as a condition for employment.
All persons shall have the opportunity to be considered for employment without regard to their race, color, national origin or ancestry, age, handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws

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