Deskside Technician I

Deskside Technician I
US - WI - Racine

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Primary responsibilities include but are not limited to:

- Providing installation and upgrading services of hardware and software

- Diagnosing end user system failures and implementing repair solutions

- Diagnosing printer and other peripheral device failures and implementing repair solutions

- Troubleshooting network devices in order to ensure connectivity from the PC to the network

- Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.

Required qualifications include:

- Two to three years of deskside experience including the ability to fix printers, desktops and laptops

- Excellent troubleshooting capability:

* Experience in using the following PROTOCOLS:   DHCP, and DNS

* Experience with JAVA

* Familiar with IPCONFIG and all its switches

* Bitlocker, and the Bitlocker Command Console

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