Deskside Technician I

Deskside Technician I
US - MI - East Liberty, OH

The Deskside/Field Service Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Job Responsibilities:

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair sollutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the network

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • 2+ years experience
  • Solid foundation of Personal Computer experience
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
  • May require additional project-specific skills

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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