Deskside Technician I

Deskside Technician I
US - CA - Torrance CA

The Deskside/Field Service Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Job Responsibilities:

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair sollutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the network

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • 2+ years experience
  • Solid foundation of Personal Computer experience
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
  • May require additional project-specific skills
  • Assist in lease replacements/early lease renewals--may require some travel

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