Deskside Technician I

Deskside Technician I
US - IL - Chicago

Job Title Description:

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.

Responsibilities

  • Desktop/laptop tech support, primary Mac
  • Support phones, printers, wireless, VPN, etc.
  • Schedule and perform software/hardware upgrades, new installations, work space moves, etc. in conjunction with Office Services.
  • Prioritize and respond to help desk requests in accordance with company procedure
  • Maintain repairs, spare parts, and components.
  • Research and troubleshoot problems
  • Maintain / update MacOS system images
  • Maintain system configurations and documentation.
  • Facilitate documentation for inventory control, receiving, and auditing.
  • Create, maintain, and grow knowledge resources, such as FAQ libraries and intranet sites.
  • Support mobile devices, including iPhone, Android, and Windows Mobile.
  • Monitor systems use to ensure compliance with company policies and procedures.
  • Various other tasks associated with Office Services, such as presentation set up/tear down, printer scheduled maintenance,

 
Qualifications

  • Experience supporting Mac desktop / laptop.
  • Apple Remote desktop
  • Adobe Creative Suite support
  • Entrepreneurial, self-motivated and proactive spirit, with a desire to learn and grow.
  • Able to uphold a positive attitude at all times, even under stressful conditions.
  • Help desk experience, ideally in a corporate environment
  • Experience supporting remote facilities is ideal
  • Proven ability to handle challenging, rapid-response user support.
  • Ability to clearly communicate verbally and in writing.
  • Proven ability to balance, prioritize and organize multiple tasks.
  • Able to lift 50 pounds and have full physical ability to move furniture and perform light maintenance as described above
  • Mac and PC (hardware & software) troubleshooting.
  • Mac OS X, Linux, Windows 7/10 operating systems.

Desired Characteristics

  • Microsoft Certified Professional (MCP)
  • Certified Casper Technician (CCT)
  • Certified Casper Administrator (CCA)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Technical Coordinator (ACTC)
  • Apple Certified Macintosh Technician (ACMT)
  • Apple Certified Desktop Technician (ACDT)

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