Deskside Technician I (Simi Valley, CA)

Deskside Technician I (Simi Valley, CA)
US - CA - Simi Valley

  • Deskside Technician I in Simi Valley, CA
  • Be able to travel multiple times per week between Simi Valley and Newbury Park (40 miles round trip, until the site is closed later this year).
Requested Qualifications:
  • Experience in a Packing/Distribution site/ work environment
  • Experience in a Manufacturing work environment
  • 2+ years of experience providing desk side support.
  • Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy Software or related ITSM ticketing tool experience - Remedy preferred
  • Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)
  • Ability to resolve Windows 7/10 Operating System Issues and Errors
  • Network troubleshooting skills and knowledge (mainly Cisco)
  • Understanding of Symantec Virus Scan software
  • Customer infrastructure support (wiring and connectivity)
  • Proficient in Microsoft Active Directory
  • Ability to maintain and abide with compliance activities driven from a central compliance group
  • Experience with computer asset tracking and lease management
  • Working knowledge of Cisco devices/networking is preferred
  • Some experience with support and administration of telephones (PBX system and/or VoIP system).
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills
  • Ability to sift through technical issues and know what to do next and/or when to escalate for help
  • Technical degree or equivalent end-user supporting experience
  • Ability to multi-task
  • Team-oriented / team player / ability to share ideas as well as listen to ideas
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment
  • Ability lift up to 50 lbs. when moving electronic equipment
  • And other duties as requested.

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