Deskside Technician I (Lancaster, PA)

Deskside Technician I (Lancaster, PA)
US - PA - Lancaster

Stefanini has a Deskside Technician position in Lancaster, PA. This is a long term assignment with one of our clients in the manufacturing industry. We are looking for someone who is a self-starter, has excellent customer service and well experienced in deskside support. 

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embraces new technology and changes quickly.

The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Requirements:

  • With existing Deskside experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
  • Windows 7 and 10 experience – a bility to resolve Windows 7/10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy Software or related ITSM ticketing tool experience
  • Printer support can include various brands of printers, various types of scanners
  • Customer infrastructure support
  • Mobile Device Support Experience
  • Familiarity with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Some experience with support and administration of network phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Needs someone who can embrace new technology
  • Needs to make sure that they aren’t stuck in their experience
  • Can work with multiple platforms, devices, etc.
  • Can find new solutions to new technology challenges
  • Ability to sift through technical issues and know what to do next and/or when to escalate for help
  • MUST HAVE valid driver’s license – potential travel to other sites within and outside state “maybe” requested
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Ability to maintain and abide with compliance activities driven from a central compliance group
  • Ability to communicate technical information to non-technical audiences
  • Must be amenable with doing Overtime work when needed
  • Needs to be well dressed, presentable and polished
  • No specific educational experience
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills
  • Technical degree or equivalent end-user supporting experience
  • Ability to multi-task
  • Team-oriented / team player / ability to share ideas as well as listen to ideas
  • And other duties as requested.

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