Deskside Technician I (AV)

Deskside Technician I (AV)
US - CA - Santa Monica

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

 Operate and test daily functionality of all AV and integrated conference rooms •

Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers& LCD/Plasma Displays

• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer

• Troubleshoot AV/V problems last minute as required as well as non-critical situations

• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system

• Interact with client Customer Help Desk ticketing system to respond to end user requests

• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design

• Setup and breakdown of all onsite meetings

• Daily system testing to ensure equipment and room functionality

• Responsible for escalating all“next level” break fix issues to their manager for resolution

• Perform remote testing for local and regional offices

• Ensure all AVS spaces are presentable for use Other duties assigned as needed

What do you need to succeed?

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

• Ability to test equipment and perform basic troubleshooting

• Ability to work and think independently and ensuring to meet deadlines

• Basic computer knowledge

• Knowledge of basic signal flow for audio, video and control

• Ability to balance multiple tasks with changing priorities

• Strong organizational skills and excellent attention to detail

• Excellent communication and interpersonal skills, both verbal and written

• Demonstrated customer service focus and client communication skills

• Valid Driver’s License

• Minimum high school diploma or equivalent

• Demonstrated working knowledge of AV practices and procedures

• Videoconferencing experience including operation, call set-up and equipment

• Experience and knowledge of web conferencing tools such as WebEx and Cisco/Zoom meeting place a plus

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for y ourself

Here's one of our own, talking about the culture, space and growth opportunities:

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