Deskside Technician I

Deskside Technician I
US - CA - Ontario

‚ÄčDeskside Technician – Distribution Center

Responsibilities include, but are not limited to:

·Supporting IT equipment in large corporate environment

·IMAC Support – IT equipment Install/Move/Add/Change

·Track and resolve customer incidents and requests through the ServiceNow ticketing tool

·Troubleshoot and resolve hardware and software issues for Windows and Mac devices

·Backup, restoration, and migration of user data

·Smart Hands support with networking, active directory, and telecommunications technologies

·Printer and peripheral device support

·Inventory management of IT assets including asset auditing

·Ability to research and follow appropriate KB articles

·Ability to work on-call, at special events, and other after-hours support needs

·Executive support

Required Qualifications include:

·Experience supporting both MAC & Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware from the following manufacturers: Apple, Lenovo, Dell, HP. 

·Excellent verbal and written communication skills

·High level of professionalism and strong personal interaction skills

·Ability to perform in-depth research and troubleshooting for complex technical issues

·Ability to prioritize and complete all work tasks with minimal supervision

·Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

·Ability and willingness to learn new technologies

Required Minimum Education:

·High School Diploma (required)

·Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

·A Minimum of 3 years of experience in a related field

Preferred Certifications:

·Comp TIA A+

·MCDST – Microsoft Certified Desktop Support Technician

·ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician

·MCSA – Windows 10

Apply Now

Not the right opportunity?

Connect with our recruiters