Deskside Technician I

Deskside Technician I
US - MI - Farmington Hills

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Job Responsibilities:

  • Provide and configure client supplied hardware and peripherals for end users
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Update drivers for client approved software
  • Provide installation and upgrading services of hardware and software
  • Configuration and troubleshooting of phones and other mobile devices, tablets, PDA’s, etc.
  • Answer how to questions on client authorized hardware and software
  • Provide assistance for authorized client guest’s IT needs to best of your ability
  • Train and mentor less-experienced team members

Skills, Licenses, Knowledge, Education and Training Requirements:

  • High school diploma or equivalent required
  • 2+ years of relevant experience
  • Excellent knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment

What do you need to succeed?

  • Knows and applies advanced concepts, practices and procedures of particular field of specialization
  • May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
  • Assignments are broad in nature, usually requiring originality and ingenuity
  • Relies on experience and judgment to plan and accomplish tasks
  • Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
  • May assist in mentoring and training lower level employees
  • Resolves most questions and problems, and refers only the most complex issues to higher levels.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

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