Deskside Technician I

Deskside Technician I
US - MD - Gaithersburg

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Our client is looking for a Deskside Technician with experience supporting a Windows 10 migration, New hire builds, and breakfix resolution. This will be a very hands on position and candidates must be willing to crawl under desks while being professional. The candidate will interact with customers on a daily basis and must have sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks. This candidate must be able to work independently as well as working closely with a team.

  • Complete and troubleshoot Data Migration from old pc to new pc. 
  • Test and clean PCs, laptops and other related hardware as needed. 
  • Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade. 
  • Set up, configure and add all required hardware during upgrade. 
  • Restore all user and configuration data from user’s backup. 
  • Provide technical support to end users via telephone or deskside. 
  • Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.
  • Assist in researching and documenting improvements to processes upon discovery. 
  • Assist coworkers in resolution of end users’ technical issues post migration. 
  • Able to perform in a fast-paced environment.

What do you need to succeed?

  • Complete and troubleshoot Data Migration from old pc to new pc. 
  • Test and clean PCs, laptops and other related hardware as needed. 
  • Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade. 
  • Set up, configure and add all required hardware during upgrade. 
  • Restore all user and configuration data from user’s backup. 
  • Provide resolution of end user’s technical issues post migration. 
  • Provide technical support to end users via telephone or deskside.
  • Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.. 
  • Assist in researching and documenting improvements to processes upon discovery. 
  • Assist coworkers in resolution of end users’ technical issues.. 
  • Able to perform in a fast-paced environment.

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

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