Deskside Technician 1

Deskside Technician 1
US - MI - MARYSVILLE

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Responsibilities:

  • Provide desk side IT support to various end users in a large enterprise environment
  • Support mobile devices & other technologies professionals use
  • Responsible for ITSM tool & ticket management
  • Face to face with customers communicating expectations and other IT break/fix tasks
  • Work with other vendors and leadership on greater outages/tasks in line with standard IT support models
  • Provide troubleshooting support for multiple home grown and off the shelf operating systems & software

What do you need to succeed?

  • 1 Years experience in an IT Support Role
  • Flexible, efficient and able to work independently
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills
  • Ability to multitask
  • Team focused
  • Flexible to cover alternative sites if required
  • Full Driving Licence

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

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