Deskside II Technician

Deskside II Technician
US - OR - Beavertron

Deskside Technician II 

Responsibilities include, but are not limited to:

  • Supporting IT equipment in large corporate environment
  • IMAC Support – IT equipment Install/Move/Add/Change
  • Track and resolve customer incidents and requests through the ServiceNow ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows and Mac devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, active directory, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call, at special events, and other after-hours support needs
  • Executive support

Required Qualifications include:

  • Experience supporting both MAC & Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware from the following manufacturers: Apple, Lenovo, Dell, HP. 
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies

Required Minimum Education:

  • High School Diploma (required)
  • Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

  • A Minimum of 3 years of experience in a related field

Preferred Certifications:

  • Comp TIA A+
  • MCDST – Microsoft Certified Desktop Support Technician
  • ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
  • MCSA – Windows 10

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