Deployment Technician II

Deployment Technician II
US - OR - Beaverton

This position will be responsible for working onsite at our Fortune 100 client locations supporting EUC (End User Commuting) to resolve and deploy customer’s requests & incidents. We are looking for an energetic, enthusiastic, highly motivated individual that will provide excellent customer service while providing timely and quality work.

Responsibilities include, but are not limited to:

  • IMAC – IT equipment Install/Move/Add/Change
  • Track and resolve customer incidents and requests through the ServiceNow ticketing tool
  • Set up, configure and deployment of laptops, desktops, workstations
  • Shipping, receiving and disposal of IT equipment
  • Inventory management of IT assets including asset auditing
  • Supporting IT equipment in large corporate environment
  • Basic troubleshooting of hardware and software issues for Windows and MAC devices
  • Restoration and migration of user data
  • Execute and follow appropriate KB articles
  • Scheduling and communicating appointments with customers

Required Qualifications include:

  • Excellent verbal and written communication skills
  • Ability to complete all work tasks with minimal supervision and work in a team environment
  • Strong customer service experience
  • Excellent time management skills to prioritize workload
  • Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
  • Experience supporting Windows and Mac Platforms
  • High level of professionalism and strong personal interaction skills
  • High level of flexibility and the ability to positively respond to changes in work requirements
  • Ability and willingness to learn new technologies

Required Minimum Education:

  • High School Diploma (required)
  • Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

  • A Minimum of 1 year of experience in a related field (2-3 years preferred)

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