Customer Fulfillment Specialist III

Customer Fulfillment Specialist III
US - MA - Waltham

Overview:
  • Customer Fulfillment Specialist III in Waltham, MA
  • 6 month contract
Responsibilities:
  • Triage all incoming authorizations (of service-plan requests from clients/members), coordinate and monitor authorizations
  • Identify and direct clients to the most appropriate, cost effective service
  • Process requests for authorization accordingly. Excellent communication skills
  • Commitment to offering quality service to internal and external customers
  • Ability to respond quickly and proactively to customer queries
  • Demonstrated teamwork through flexibility and reliability; superior customer service skills
  • Ability to adapt to varied situation and exercise sound judgment
  • Attention to detail
  • Proven ability to quickly learn new systems and processes
Requirements:
  • Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required

Apply Now
© 2017 Stefanini

Not the right opportunity?

Connect with our recruiters