Consultant-IS I

Consultant-IS I
US - MA - Waltham

Overview:
  • Consultant-IS I in Waltham, MA
  • 6 month contract
Responsibilities:
  • Acts as the primary point of contact for these external customer requests, provides support, resolves issues, and ensure orders are fulfilled and delivered against service level agreements. 
  • Processes all transactional fulfillment requests and ensures completion of all job requirements.
  • Processes, troubleshoots, and monitors the resolution of any applicable miscellaneous inquiries. 
  • Works with other business stakeholders to support the fulfillment of all applicable external customer requests. 
  • Utilize the necessary client Systems, such as; CSS, STORMS, GIS (nondesign), PORD, AVLS, IDS, & SAP in order to manage jobs, invoice customers and investigate and solve customer inquiries. 
Additional Accountabilities 
  • Employees are expected to deliver on the key accountabilities list above as well as those listed below. 
  • Develop and maintain effective relationships with other business units in order to share best practice in customer / operations support, understands and challenge business decisions. 
  • Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with client policies and regulatory requirements. 
  • Review customer issues and highlight relevant information in order to enable analysis of key themes and trends. 
  • Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with client policies and regulatory requirements. 
  • Review customer issues and highlight relevant information in order to enable analysis of key themes and trends. 
Requirements:
  • Bachelor’s degree in business, engineering, technology, or other related discipline or equivalent work experience. 
  • Typically requires a minimum of 1 year of experience in a customer support role. 
  • Possesses a general understanding of client's electric business. 
  • Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills while troubleshooting and defining resolutions within the practices and policies of the business. 
  • Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns. 
  • Posses the technical ability to learn and use the necessary client systems, such as; CSS, STORMS, GIS (nondesign), PORD, AVLS, IDS, & SAP.

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