Capital One

Capital One
US - VA - Vienna

Role: This resource will assist in writing training material/curriculum for security, mobile instructions, web, and possibly backend server. In addition, may be involved in cleaning up content on previous communications. A resource with a technical background is preferred, as this resource will be involved with writing up training material that would be used to train developers, IT associates, etc. This resource will work alongside developers to gather information on processes, in order to create course materials to onboard associates.

Responsible for the development, maintenance, management, and delivery of technical information or documentation to the appropriate audiences in the appropriate standard formats via print and online mediums. Responsible for using and/or developing industry and organization's technical writing practices and procedures. Experience preparing technical documentation. Works directly with systems analysts and developers to write and edit program and system documentation, user manuals, training courses and procedures. Utilizes word processing, presentation, and Web authoring applications.Service Experience 5+ years

Qualifications:

Systems Experience: Has worked on multiple systems in parallel fashion. Coordinating others work while involved with multiple work streams. COF experience Desired – not required. Deep knowledge of diverse technologies and new and current architectures. Lean/Agile experience (3+ yrs) desired but not required.

Writing: Excellent –application of best practices in writing and documentation

Tools: Extensive experience with various communications media and advanced word processing and presentation skills

Communication: Demonstrated ability to work with multiple clients and strong consensus building skills. 

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