Business Analysis/Reengineering Senior

Business Analysis/Reengineering Senior
US - MI - Allen Park

Summary:
ITI/RRS As part of this team, the candidate will work with business stakeholders and application owners to identify, build, launch, and operationalize a sustainable monitoring as a service business models that best positions Ford to offer and protect a robust customer experience. This position will support the rationalization of Ford.s existing operational monitoring foortprint, including analysis of the existing investment model and the development of the future spaces we.ll add value. The ideal candidate will take initiative to proactively understand gaps and bring forward thought leadership for how to better address a gap. The most successful candidate will be someone who embraces the customer experience, is forward-thinking, progressive, understands the application/enterprise monitoring vertical, and has a past track record of significant accomplishments in cross-functional projects. Successful candidates will embody the following characteristics: . Measurement: Analyze key metrics to uncover trends and root causes that inform data-driven decision making, and establish ongoing reporting requirements and key performance indicators to ensure investments realize intended ROIs . Subject Matter Expertise: Work to understand new, evolving and unique monitoring challenges across the Ford enterprise ecosystem, and recommend technology to support requirements and strategies to deliver on program goals and meet the needs of our customers at scale . Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers . Owns Customer Experience. Keeps the customer in mind throughout the entire process including in the collection of information to the delivery of a sustainable monitoring as a service practice.

Skills Required:

  • Measurement: Analyze key metrics to uncover trends and root causes that inform data-driven decision making, and establish ongoing reporting requirements and key performance indicators to ensure investments realize intended ROIs .
  • Subject Matter Expertise: Work to understand new, evolving and unique monitoring challenges across the Ford enterprise ecosystem, and recommend technology to support requirements and strategies to deliver on program goals and meet the needs of our customers at scale. 
  • Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers
  • Owns Customer Experience: Keeps the customer in mind throughout the entire process including in the collection of information to the delivery of a sustainable monitoring as a service practice.
  • Maintaining up-to-date knowledge of solution features and benefits for the monitoring tools within the strategic portfolio .
  • Bias for action . identifies and acts on both short- and long-term goals in achieving results 
  • Comfortable with ambiguity . remains focused in spite of unexpected challenges; continues to seek a path forward.
  • Perform rationalization analysis over current monitoring tools

Skills Preferred:
N/A

Experience Required:

  • Measurement: Analyze key metrics to uncover trends and root causes that inform data-driven decision making, and establish ongoing reporting requirements and key performance indicators to ensure investments realize intended ROIs .
  • Subject Matter Expertise: Work to understand new, evolving and unique monitoring challenges across the Ford enterprise ecosystem, and recommend technology to support requirements and strategies to deliver on program goals and meet the needs of our customers at scale .Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers .
  • Owns Customer Experience: Keeps the customer in mind throughout the entire process including in the collection of information to the delivery of a sustainable monitoring as a service practice. .Maintaining up-to-date knowledge of solution features and benefits for the monitoring tools within the strategic portfolio .Bias for action . identifies and acts on both short- and long-term goals in achieving results Comfortable with ambiguity . remains focused in spite of unexpected challenges; continues to seek a path forward .Perform rationalization analysis over current monitoring tools

Experience Preferred:
0
Education Required:
BS

Education Preferred:

Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Information :

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